Returns & Exchanges
We want you to love your Shawn Mendes official apparel, but if you are not completely satisfied, we accept returns and exchanges on unworn items within 30 days of delivery. All returned merchandise must be in its original condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; ensure the package is scanned to track your return progress.
Receive Your Refund
After our warehouse inspects the returned fashion pieces, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing